Once your order has already been dispatched, we will provide you with a tracking number that can be tracked using our shipper's website. Please check your email and take note of the tracking details we have provided. Note that our shipper’s carrier is Singapore Post. If you still haven’t received your order in 3-4 weeks, you may request for an RR number. This is the actual reference number of your package that can be tracked using your respective postal service website like USPS.com.

All EMS shipments are also given a 13 digit tracking number which also can be tracked with you country’s postal service website. EMS or Expedite Mail Service’s transit time can take up to 5-7 business days.

Please also note that shipping time may vary depending on the process your package is currently undergoing. It may be on customs clearance or inspection and so delays can be expected.

If you have any problems or questions regarding tracking your order, please don’t hesitate to contact us and we will be more than happy to help you.